Q : What do you charge for shipping?

A : Shipping Rates...

Q : How do you ship?

A : We ship most all orders via FedEx SmartPost. Your package will be delivered by the US Postal Service. All packages shipped to Alaska, Hawaii, Puerto Rico, Guam & US Virgin Islands ship via FedEx except those shipping to PO Boxes which will ship via FedEx SmartPost and may take up to three weeks for delivery. For FedEx 2- Day and FedEx Next Day delivery, your order must be placed by no later than 11:00 AM ET for it to ship the same day that the order is placed. Orders placed after 11:00 AM ET will ship the following business day. Orders are shipped Mon-Fri only. Allow one additional business day for processing of Embroidery orders.

For FedEx Saturday delivery, your order must be placed by 11:00 AM ET Friday. FedEx Saturday delivery is not available for all locations. Please call 1-866-814-0145 to verify if Saturday delivery is available for your area.

FedEx 2-Day, Next Day, and Saturday Delivery services are subject to additional shipping charges which will be confirmed on your order during checkout. Promotional offers for discounts on shipping charges only apply to our standard ground delivery service. FedEx 2-Day, Next Day, and Saturday Delivery services are not available to PO Box addresses.

Q : When can I expect my order?

A : Allow 7-10 business days for all in-stock items to be received by customers. Most embroidered items are delivered within 7-14 business days and require 1-2 additional business days for order processing.

Q : How long after placing my order before I receive confirmation?

A : When ordering through our web site, you should receive a confirmation email within 24 hours of placing your order.

Q : I have a problem with my order. What are your return/exchange policies?

A : If you are not satisfied with an item, you may return it within 30 days upon receipt of the item for an exchange or refund. Please note: We cannot accept for return or exchange any items over 30 days old, items that have been worn, washed, damaged, altered, or embroidered. Shipping charges are not refundable.

Q : What is Life Uniform's shoe warranty?

A : All shoes, except clearance items, have a 6-month warranty against manufacturer's defects. Shoes on clearance only have a 30 day warranty against defects. The warranty is from the original date of purchase. The manufacturer's warranty would cover anything unusual that happens to a shoe such as the sole cracks, the seam rips or the shoe becomes separated from the sole. Shoes that cause a blister, a corn or are uncomfortable are not defective. They do not fit correctly and would not be covered under warranty. Life Uniform reserves the right to refuse damaged footwear due to misuse, abuse, alteration or excessive wear.

Q : What does the term "slip resistant" mean?

A : Slip resistant footwear does not guarantee the wearer will not slip. It means they will not slip under normal circumstances.

Q : What should I do if my item is defective?

A : Life Uniform stands by their products. On rare occasions however, products can sometimes have a defect that goes undetected by the manufacturer or becomes apparent only during use. If you think that a product you purchased from Life Uniform has a manufacturing defect, please call our Customer Service Department at 1-866-814-0145 Monday thru Fridays 7:00 AM to 11:00 PM EST, Saturdays 9:00 AM to 5:00 PM EST and Sundays 10:00 AM to 5:00 PM EST.

Q : How do I return items back to Life Uniform?

A : Please fill out and follow the instructions located on the back of the invoice received with your original order. You may send a copy if you need to keep the original for your records. Return items to the address printed on the back of your invoice. You may use any method of shipping that will be convenient for you. Please do not use the Priority Mailbag or Box to return the order by FedEx.

Q : How long will it take to receive my exchange items?

A : Due to processing and availability of merchandise, an exchange order generally takes 7 to 10 business days from the date we receive your package for you to receive the exchanged items.

Q : Will I be charged for shipping again when an item is returned for exchange?

A : Standard shipping rates for the order will be charged at the time of the exchange.

Q : How long will it take to receive my refund?

A : Once your package has been received and processed, your refund will be generated by our system. If you paid by credit card your credit card will be then credited. Depending upon your billing cycle, you should see the credit on your next statement. If you paid by check, your refund check will be mailed within 10 to 15 business days from the date we receive and process your returned package.

Q : What methods of payment does your online store accept?

A : At this time our store currently accepts Discover Card, MasterCard, and Visa.

Q : I don't have a credit card. What are my options?

A : You can always place and order with our sales department at 1-888-238-8104.

Q : How do I enter a discount coupon on my order?

A : After putting all of the items into your basket, enter the coupon code in the Promotional Code box just below the items in your cart, then click the Apply button. Your discount will be applied and the totals will be updated in your basket. For shipping discounts, the discount is taken from the items in your basket and the shipping charge remains unchanged.