Customer Information And Frequently Asked Questions
Customer Information And Frequently Asked Questions
Q : Where are your stores located? How can I find the store closest to
A : Life Uniform has 200 stores located in 38 states throughout the country. We stock the highest quality uniforms and scrubs, and always have the latest in nursing uniform fashions. Click here to find the Life Uniform store nearest you.
Q : Does Life Uniform make donations to various groups?
A : Yes. Life Uniform is involved with various charitable foundations. We work with Children's Miracle Network, the Elizabeth Glaser Pediatric AIDS Foundation, Siteman Cancer Research Center and others. In addition, we make donations to health care organizations across the country during National Nurses Week.
Q : What is the best way to search for products?
A : There are a couple different ways to search for products. You can search by product number or a description. If you are having problems finding a product you can try the search box on the top right corner of the page.
Q : What do you charge for shipping?
A : Shipping Rates...
Q : How do you ship?
A : We ship most all orders via FedEx Smartpost. Your package will be delivered by the US. Postal Service. All packages shipped to Alaska, Hawaii, Puerto Rico, Guam & U.S. Virgin Islands ship via FedEx except those shipping to PO Boxes which will ship via FedEx Smartpost and may take up to three weeks for delivery. For FedEx 2- Day and FedEx Next Day delivery, your order must be placed by no later than 11:00 AM for it to ship the same day that the order is placed. Orders placed after 11:00 AM will ship the following business day. Orders are shipped Mon-Fri only. Allow one additional business day for processing of Embroidery orders.
For FedEx Saturday delivery, your order must be placed by 1:30PM ET Friday. FedEx Saturday delivery is not available for all locations. Please call 1-866-814-0145 to verify if Saturday delivery is available for your area.
FedEx 2-Day, Next Day, and Saturday Delivery services are subject to additional shipping charges which will be confirmed on your order during checkout. Promotional offers for discounts on shipping charges only apply to our standard ground delivery service. FedEx 2-Day, Next Day, and Saturday Delivery services are not available to PO Box addresses.
Q : When can I expect my order?
A : Allow 7-10 business days for all in-stock items to be received by customers. Most embroidered items are delivered within 7-14 business days and require 1-2 additional business days for order processing.
Q : How long after placing my order before I receive
A : When ordering through our web site, you should receive a conformation email within 24 hours of placing your order.
Q : I have a problem with my order. What are your
A : Our return/exchange policy can be found here. Also you can always send us a email at firstname.lastname@example.org or feel free to give us a call at 1-888-238-8097 (Mon-Sun 5:00am - 1:00am).
Q : What methods of payment does your online store accept?
A : At this time our store currently accepts Discover Card, Mastercard, and Visa.
Q : I don't have a credit card. What are my options?
A : You can always place and order with our sales department at 1-888-238-8104.
Q : How do I enter a discount coupon on my order?
A :After putting all of the items into your basket, enter the coupon code in the Apply Coupon box just below the items in your cart, then click the Apply Coupon button. Your discount will be applied and the totals will be updated in your basket. For shipping discounts, the discount is taken from the items in your basket and the shipping charge remains unchanged
Q : Is your site secure?
A : Yes. The security of the information regarding your order is extremely important to Life Uniform. We use the 128-bit Secure Socket Layer protocol to protect the security of your online order information. SSL technology encrypts your order information to protect it from being decoded by anyone other than Life Uniform. More information can be found here.
Q : What is a cookie?
Q : I am having problems finding products in TALL sizes.
A : Click here [ ] to view all of the TALL scrub pants, tops, jackets and lab coats we have available online. We also have a wide selection of these products at your local Life Uniform store, click here to find the store nearest to you!
Q : I am having problems finding products in PETITE sizes.
A : Click here [ ]to view all of the PETITE scrub pants, tops and jackets we have available online. We also have a wide selection at our local stores, click here [store locator] to find the store nearest to you!
Q : I am having problems finding products for Men.
A : Click here  to view all of our men's uniforms and scrubs. We also have a wide selection of these items at our local stores, click here to find the store nearest to you!
Q : Does Life have any sizing charts available?
A : Yes. Click here  to view our sizing charts.
Q : Does Life have any shoe conversion charts available?
A : Yes. Click here  to view our shoe conversion charts.
Q : How do I edit my account information?
A : If you're already logged in, click here to edit your account information now.
Q : I have lost my password, what do I do?
A : Click here to have your password sent to you via email. You may also want to refer to the next question for additional assistance.
Q : I am having problems logging in.
A : Both your email address and password are case sensitive, meaning email@example.com is not the same as SOMEONE@SOMEWHERE.COM. Make sure you use the same case as when you created your account. If you are still having login problems contact us via email at firstname.lastname@example.org
Q : I recently placed an order and have a question about it,
who do I contact?
A : You can contact us via email or phone. To reach us by phone: 1-888-238-8097.